How we do it
Adelman Travel, a BCD company, is a leading global travel management company headquartered in Milwaukee, WI, USA. Adelman Travel Management is unique in the industry as a provider of outsourced travel management services for companies of all sizes, providing both high-touch and high-tech services and solutions. We deliver the broadest array of customized reservation and ticketing services, best-in-class technology, digital booking and reporting solutions and bottom-line savings. With over 30 years in the business, our future could not look brighter. We're moving faster than ever and introducing new products, services, and strategies to bring greater value to our business customers. Our customers’ success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations.
The Adelman Culture
At Adelman Travel we believe in thinking and doing things differently. Our focus is to make our clients incredibly successful. We do this by providing our clients with outstanding service, insight and technology, allowing them to devote 100% of their attention to their core business. We are never satisfied until every customer is a Fan!
If you share in this same passion and commitment to greatness and would like to join a team of fully engaged, energized, talented and fun people, we’d love to hear from you.
Position Overview
Adelman Travel is seeking a detail-oriented problem solver with experience working in the travel industry to join our collaborative team as an Automation Support Specialist. In this role, you’ll serve as a subject matter expert supporting both third-party and proprietary software solutions. Responsibilities include ensuring accurate and timely client and process implementations, meeting defined service levels, staying current on new features, proactively learning additional functionalities, and aligning tools with best practices and business requirements.
How you’ll “move the needle”
- Manage technical implementations, including third party tools and its interaction with proprietary products.
- Proactively understand and analyze client business needs to ensure alignment with Adelman's expectations and best practices; act as a content expert leading the client to optimal configuration.
- Provide continued support for third party and proprietary software solutions, adhering to defined service level agreement.
- Review, test and provide feedback to management on solution enhancements and new features as they are released; identify opportunities to improve efficiency and quality within the team and organization, make recommendations for improvements.
- Collaborate and effectively communicate with stakeholders
- Maintain detailed documentation of all implementation and support activities using the designated ticketing system; update the implementation task timeline daily.
- Manage and maintain procedural workflow documentation related the mid-office software and associated integrated solutions.
Ideal experience and talent
- One plus year experience implementing a corporate tool or hosting application in a travel management company environment.
- Associate degree or work equivalent, field of study – MIS or related field.
- Experience in the travel industry with solid knowledge of a GDS system (SABRE preferred) and online booking tools.
- Proficient with Microsoft Office products, with strong proficiency in Excel.
- Aptitude and willingness to learn and adapt to new and ever-changing industry products and technology.
- Excellent written and oral communication skills along with the ability to articulate and present materials in a professional environment.
- Robust interpersonal skills with the ability to get along with a wide variety of personalities.
- Strong analytical problem-solving aptitude with creative solutions, ability to organize work with large amounts of information efficiently, manage multiple projects and deadlines simultaneously with strong attention to detail
- Project management and/or implementation experience is a plus.