ARIZONA STATE PARKS AND TRAILSConnecting people with the outdoors and history of Arizona to create a lifetime of memories.
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| Job Location: |
| Posting Details: |
| Job Summary: |
Under general supervision, performs a variety of work activities while providing customer service in the operation of a recreational, historic or natural resource park; interprets natural features of the area, or historic objects/artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.
| Job Duties: |
Outdoor Recreation & Programs:
- Hosts visitors.
- Provides information in response to visitor questions, direction, guidance, and concerns.
Customer Service:
- Provides customer service by phone and in-person and respond to publics inquires about park hours, accommodations, reservations.
- Cash Handling:
- Perform cashier duties at Contact Station/Gift Shop.
- Collect and account for fees for park admission and store purchases.
Facilities and Grounds:
- Perform various maintenance tasks proficiently including vehicle and park equipment, minor electrical, plumbing, and preventive maintenance.
- Ensure park facilities and grounds are kept up to the standards of Arizona State Parks and Trails.
Public & Staff Safety:
- Promote the safety of park visitors and enforces Park rules and protect Park resources.
- Utilizes two-way radio communications system.
- Confers with local officials and law enforcement officers.
- Completes all necessary reports concerning incidents.
May lead and assist in training subordinate staff.
| Knowledge, Skills & Abilities (KSAs): |
Knowledge of:
- Principles and processes for providing customer and personal services.
- Park rules/ regulations, fees and revenue functions.
- Techniques for display and interpretation of objects/ artifacts and general resources to visitors.
Skill in:
Maintenance and inspection of park infrastructure, buildings and equipment, including general plumbing skills, landscaping, and preventive maintenance of vehicles and equipment.
Ability to:
- Performing math calculations.
- Interpretation; first aid techniques; oral and written communications.
- interpersonal relationships; deescalate upset or non-compliant visitors.
| Selective Preference(s): |
Two years of experience equivalent to a Park Ranger Specialist; OR three years of work experience in customer service work; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.
| Pre-Employment Requirements: |
- Must possess and maintain a current Arizona Driver's license appropriate to assignment.
- First Aid CPR Certified.
- Certified Interpretive Guide preferred.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
| Benefits: |
The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.
Learn more about the Paid Parental Leave pilot program here.
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
| Retirement: |
Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.
| Contact Us: |
RecruitmentHR@azstateparks.gov
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.