Service Centre Technician

Founded on performance and fuelled by innovation, our focus on the rider and their needs is our driving force. From seasoned pros and weekend warriors, to kids and commuters—if you ride, we’re for you.

We believe bikes have the power to change lives. The passion we have for sharing our love of bikes with the world can be seen in those who choose to work at Specialized, and the people and organisations we partner with. Specialized is looking for a seasoned bike mechanic with unique suspension and wheel service experience to be our Service Centre Technician to ensure we continue to provide the very best service to our Specialized riders & retailers. In addition to your core technical responsibilities, you’ll also support our Rider Care team during quieter periods, helping to deliver exceptional customer experiences across Australia & New Zealand.

KEY RESPONSIBILITIES:

• You will be responsible for repairing and servicing of Specialized proprietary suspension, wheels and bike builds.
• The majority of your day will be spent at a work bench working on disassembly, diagnosis and reassembly, as well as routine service of product
• You will work with retailers and riders to gather information about issues
• You will help create and accomplish goals within the Service Centre
• Establish methods and procedures that will improve quality and turnaround time for suspension and wheel service
• Will manage incoming work orders and process work in a satisfactory time frame, insuring good customer relations and brand loyalty
• Record and maintain statistical information related to type of problems found, frequency of problem, and resulting solutions
• You will support bike building for Ship to Home bikes, ambassadors and our team
• Daily interaction with the Rider Care teams across Australia & New Zealand
• Support Rider Care operations during downtime, assisting with customer queries, order tracking, and general service support
• Assist in monitoring inventory levels of parts and tools needed for suspension and wheel service
• Educate our team regarding suspension and wheel technology, to increase their knowledge which better supports our retailers
• You are proactive in building relationships with your peers around the globe to ensure you are aware of policies, procedures, newsletters, presentations and training
• Attend events such demo rides and retailer events as required.

QUALIFICATIONS

• You will have a high level of mechanical ability with at least 3-5 years’ experience servicing forks, shocks and wheels ideally in a service centre environment
• Must have in-depth understanding of bicycle suspension and wheel products, with ability to assemble, disassemble, troubleshoot and diagnose components.
• Significant customer service experience, preferably in a bicycle shop, or other service shop environment
• Must be familiar with the processes and equipment necessary for the service of wheels, shocks and forks.
• Experience in wheel building and aftermarket wheels and related parts
• Experience in aftermarket tuning of forks and shocks
• Quality assurance background would be advantageous
• Working knowledge of Microsoft Office Suite, with excellent knowledge of Excel, Word and Outlook. Oracle experience would be an advantage
• Enjoy the challenge of a high performance, fast paced work environment.
• Excellent time management and prioritising skills
• Comfortable setting goals, chasing targets and being measured regularly.