About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
The Tour Staff Supervisor is responsible for leading and supporting the South East Asia tour staff team to ensure effective recruitment, training, scheduling, and performance management. This role manages daily operations of Tour Staff (CEO), fosters team engagement, coordinates crisis response, and maintains strong collaboration across departments to uphold brand standards and operational excellence. The Tour Staff Supervisor also drives continuous improvement through data analysis and enforces policies that align with company goals.
Team Leadership & Tour Staff (CEO) Management
Maintain engagement among tour staff (CEOs), G Reps, local offices, and global G Adventures teams by leading regional tour staff engagement initiatives.
Provide effective support, leadership and management to the Tour Staff team and CEOs, fostering strong collaboration with Operations team members.
Serve as the primary point of contact for all business inquiries and challenges related to tour staff management in the assigned region.
Conduct quarterly tour staff (CEO) performance reviews and manage performance tracking, including one-on-one feedback sessions.
Manage and coordinate all actions related to CEO performance issues, ensuring timely resolution.
Recruitment, Onboarding & Training
Manage the end-to-end recruitment process for CEOs, including forecasting CEO needs, reviewing applications, sourcing candidates, conducting interviews, and finalizing contracts.
Oversee and manage CEO training programs, including CEO Forums, Wanderer programs (virtual, hybrid, and in-person), National Geographic Journeys, and other specialized training.
Oversee all administrative onboarding duties for new and returning tour staff in systems such as Workday and Polaris.
Tailor recruitment, training, and performance management programs to meet the diverse needs of multiple brands.
Support regional travel style training and compliance requirements.
Operations, Scheduling & Budget Management
Manage the tour staff (CEO) scheduling process, including forecasting regional staffing needs and approving final schedules.
Oversee procurement, distribution, and administration of tour staff resources, including Equals Cards and CEO swag.
Develop and manage the tour staff (CEO) administration (overhead) budget, ensuring alignment with company targets and operational needs.
Ensure timely submission and management of all regional tour finances.
Assist in developing and enforcing regional policies and procedures related to tour staff management to ensure consistency and compliance.
Crisis & Incident Management
Coordinate ground support for logistical challenges and emergencies during trips; assist local Operations teams and CEO Manager with Critical Incident Management.
Assist in reviewing Critical Incident reports in a timely and thorough manner.
Provide support during emergencies by liaising with local operations, suppliers, and brands, ensuring consistent and accurate communication.
Participate in emergency phone rotation and respond to crises outside of regular working hours when required.
Communication, Collaboration & Brand Representation
Represent G Adventures and client brands appropriately across the region to maintain brand standards.
Support collaboration with Operations and other departments to address regional and brand-specific tour staff (CEO) needs.
Support the collection and analysis of tour staff performance data to inform continuous improvement initiatives.
Minimum of 5 years’ experience in tourism operations.
At least 2 years in a management role within the travel industry.
Proven people management and project management experience.
Experience designing and delivering training with a flexible and motivational approach.
Advanced proficiency in English, both written and verbal.
Strong knowledge of Microsoft Excel, Word, Google Suite, and social media platforms.
Excellent office administration, problem-solving, and organizational skills.
High attention to detail and accuracy.
Exceptional customer service and communication abilities.
This role is a hybrid role based out of Thailand, where a minimum number of days as set by the region, is required in the Bangkok office.
What do we offer you?
Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.