ABOUT GLOBUS FAMILY OF BRANDS

With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers.   

Travel and/or in-office presence may be required at times.   Generous benefit package including travel benefits and retirement.

THE DEPARTMENT

The Direct Sales Team consisting of Customer Sales & Service, Charters & Direct Groups is responsible for creating happy guests and partners with sales success and providing outstanding service and support. This team increases passenger sales through the direct consumer and group sales channels. They develop and maintain emerging markets channels by integrating sales and marketing strategies to establish direct buyer relationships and create demand for our products.

THE ROLE

Vacation Planner, Inbound Sales creates happy guests by greeting incoming calls from direct customers, to educate, consult, and help to transform travel dreams into vacations realities. 

THE POSITION

The Vacation Planner, Inbound Sales is responsible for the following results:

• Reaching and exceeding sales objectives by selling travel packages and product up-sells

• Maintaining customer satisfaction by ensuring customers receive accurate, timely, and quality information about the products we are supplying
• Answering primarily customer inquiries by maintaining knowledge of key differences, mail campaigns, product knowledge, and destination expertise
• Cultivating and maintaining on-going relationships with customers and influencing product loyalty
• Developing business relationships and fostering a spirit of cooperation with GVI departments as needed to serve the needs of customers

• Contributing to a team effort by accomplishing related results or projects as needed
• Handling special projects as assigned through detailed program knowledge and interpersonal skills

EDUCATION

The preferred candidate will hold an Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience in customer service, sales, or travel industry; or equivalent combination of education and experience.

EXPERIENCE PREFERRED

The preferred candidate has noteworthy experience in the following areas:

• A minimum of three months or more experience in a sales capacity within a call center environment
• Demonstrated ability to write effective email communication
• Demonstrating the importance of service in retaining customer loyalty
• Building client and customer relationships
• Technical and functional skills using a variety of computer applications. In-house this includes the Tip Reservation System, Intranet, Word, Excel, Outlook, Internet, and may include airline GDS’
• Ability to type at least 45 words per minute
• Working with points of interest/geography
• Knowledge of GVI products, services, policies, and features (key differences)
• Ability to work in a call center environment that includes structure, shifts, performance measurements, etc.
• Understanding of contact center schedule adherence requirements, adhering to post schedules and using proper phone status 

EOE

While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.