Warranty Service Rep I

CALLING THOSE WHO LIKE TO GO A LITTLE OFF ROUTE…

When our founders established the Bay as our base back in 1993, Mountain Hardwear was destined for a life of play. They wanted to make equipment and apparel that climbers and mountaineers could depend on—but they wanted to have fun doing it, too. We bring the same stoke we have in the mountains to the drawing board. We express our brand through climbing, but more importantly, through the culture that we as climbers, riders, artists, innovators, movers, shakers—(insert your thing here) create.

Today, Mountain Hardwear is seeking a Warranty Service Representative. You’re already one of us. So why not just become one of us?

ABOUT THE POSITION

As a Warranty Service Representative I, you’ll be the first point of contact for customers seeking support with their gear. You’ll play a key role in upholding our brand’s commitment to quality and customer satisfaction by helping resolve warranty issues with empathy, efficiency, and expertise.

HOW YOU’LL MAKE A DIFFERENCE

• Communicate with customers via phone and email to address warranty requests and product inquiries.
• Collaborate cross-functionally with internal teams to resolve warranty issues efficiently.
• Prioritize and respond to urgent customer needs with professionalism and care.
• Support the sale of replacement parts over the phone when necessary.
• Represent Mountain Hardwear’s values and commitment to quality in every customer interaction.

YOU ARE

• A strong communicator with excellent verbal and written English skills.
• Customer-focused and solution-oriented.
• Comfortable working with people from diverse backgrounds and cultures.
• Organized and able to manage multiple priorities.
• A team player who thrives in a collaborative environment.

YOU HAVE

• A high school diploma or equivalent (technical training a plus).
• 2–5 years of experience in the outdoor industry or a related customer service role.
• A solid understanding of effective customer service strategies.
• Experience using phones and email as a primary communication tool.
• The ability to work cross-functionally and resolve issues with minimal supervision.

#LI-JD1

#Mountainhardwear

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.

Qualified applicants with arrest or conviction records will be considered for employment with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Material job duties that will be considered in evaluating criminal convictions post-conditional offer of employment include cash handling, working with minors, servicing the public, and access to customers' confidential information.

Pay Rate: $21.88 - $33.94

*Pay decisions are determined by multiple factors, including what the market is paying, a candidate’s capabilities and skills, years of experience, and internal equity.

At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.

If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.