Patient Services Manager

We are seeking an experienced and personable Patient Services Manager to oversee and lead our reception area. The ideal candidate will bring strong leadership skills, a warm and professional demeanor, and a commitment to delivering an exceptional patient experience.

Work will take place alternately between two locations: 9160 Carothers Parkway Suite 201, Franklin, TN 37067, and 2201 Murphy Avenue Suite 401, Nashville, TN

37203.:

Hours:  Monday-Friday, 8:00am-4:30pm

Key Responsibilities:

• Supervise, coach, and manage front desk and administrative staff, including

PTO tracking and coverage coordination.

• Maintain and enforce SOPs; drive process improvements for scheduling, patient

intake, and financial workflows.

• Work with leadership and physicians to track and analyze key performance

indicators (KPIs), including referral trends, conversion rates, no-show rates, patient wait times, NP consult-to-diagnostic/treatment timelines, and financial clearance times, identifying opportunities for process improvement and enhanced patient experience.

• Ensure compliance with payer requirements, HIPAA, and internal policies.
• Coordinate with Revenue Cycle Management (RCM) tasks and support billing and
• documentation accuracy.
• Manage provider schedules and participate in NPS meetings to optimize

efficiency.

• Oversee and support schedule scrubbing, financial clearance checks, insurance

verification, and medical record review.

• Track and report outcomes data for Maven, Kindbody, and Progyny.
• Coordinate with centralized teams—including VOI, Prior Authorizations,

Financial Counseling, New Patient Scheduling, and RCM—to support seamless operations.

Qualifications:

• High school diploma or GED required; college coursework preferred.
• Minimum 1 year management experience in a medical or administrative setting

preferred.

• Advanced Excel skills, including building tables, creating formulas,

analyzing data, and reporting on trends and KPIs.

• Knowledge of payer requirements, authorization workflows, denial prevention,

and revenue cycle processes; CPC preferred.

• Experience with EMR and practice management systems; support of system
• implementations and upgrades a plus.
• Strong communication and collaboration skills.
• Experience in REI, women’s health, or specialty practice preferred.

Why You'll Love Working Here – Our Amazing Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision plans for our

full-time employees, along with complimentary basic life insurance, Employee

• Assistance Program, and long-term disability insurance. FREE employee only

healthcare coverage option is available.

• Family Building Support: Take advantage of our comprehensive fertility

benefits, adoption assistance, and surrogacy support to help grow your family.

• Paid Parental Leave: Generous maternity, paternity, and partner leave so you

can focus on what matters most.

• Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid

holidays, including one floating holiday to use as you choose!

• Retirement Ready: Invest in your future with our 401(k) plan, featuring a

competitive company match and full vesting after just 2 years.

• Lifestyle Spending Account: Access a company-funded account to reimburse

expenses that boost your physical, financial, and emotional well-being.

• Health Savings Account (HSA): If eligible, enjoy regular employer

contributions to your HSA with every paycheck.

• Rewards for Connections: Earn extra money with our Employee Referral

Program—your network is invaluable!

• Growth Opportunities: We support your career with continuing education

reimbursement and dedicated time off for professional development.

• Premium Calm Health Subscription: Enjoy a free premium Calm Health app

subscription to support your mental wellness.

• Emotional & Work-Life Support: Through our Employee Assistance Program (EAP)

with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

• Extra Peace of Mind: Explore additional coverage options including Accident,

Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.