Spa Concierge

Description:

Passionate about the outdoors and seeking career growth in Colorado's stunning mountains? Join us at Devil’s Thumb Ranch Resort & Spa, where our award-winning Ranch Creek Spa offers a serene mountain escape nestled in the heart of the Colorado Rockies. With affordable shared housing and access to year-round outdoor recreation—skiing, hiking, and more—this is your chance to build a rewarding hospitality career in one of Colorado’s most stunning settings.

Principle Purpose of Job Devil's Thumb Ranch Resort & Spa is seeking a warm, detail-oriented Spa Concierge to be the face of the spa and help create exceptional guest experiences. This role is ideal for someone who is friendly, organized, and service-driven, with a passion for wellness and hospitality. From greeting guests to maintaining inviting, orderly spaces, you’ll ensure every visit to Ranch Creek Spa is seamless and memorable.

Essential Duties and Responsibilities:

Warmly welcome guests, provide orientation to spa facilities, and guide them through their visit.

• Schedule spa appointments via phone, email, and in person with accuracy and efficiency.
• Maintain a clean, organized, and tranquil spa environment including locker rooms, lounge areas, and boutique displays.
• Assist guests with food and beverage orders from the spa menu and serve refreshments throughout their experience.

Offer recommendations and assistance in the spa boutique; restock products and support inventory management.

• Maintain strong knowledge of spa treatments, promotions, and seasonal offerings (training provided).

Complete daily opening and closing duties, securing all supplies and ensuring readiness for the next day.

• Communicate clearly and effectively with spa therapists, team members, and other departments to support smooth operations.

Requirements:

Outstanding customer service skills with a friendly and professional demeanor. Ability to anticipate guest needs and go above and beyond to create a positive experience. Strong communication and organizational skills in a fast-paced environment. Fluent in English, both written and verbal. Willingness to learn spa-specific systems and product knowledge.

Must be able to stand, walk, or sit for extended periods and lift up to 25 pounds or more. Team-oriented mindset with a commitment to cleanliness, safety, and professional conduct. Previous hospitality or spa experience is a plus, but not required—training provided.

Compensation Description:

$17.00 - $18.00/hr + commission Competitive pay commensurate with education, experience and treatment abilities.

Benefits and Perks:

152 hours of Paid Time Off if FT, Year-Round employment status. Affordable housing options are available for employees working a minimum of 35 hours per week, based on availability. Health, Dental, Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually—if FT, Year-Round employment status.

Wellness Program opportunities including meditation, complimentary daily Yoga, trail running, and mountain-biking workshops. Opportunities for continued education through tuition reimbursement and professional development programs. 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.

Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass. Referral bonus of $250 if we hire someone you refer.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.

Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.