Job Details
Job Description
ABOUT FILSON:
In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available. Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service. We don’t work in silos but rely on open collaboration. It’s a jackknife mentality – the ability to accomplish more than what’s asked of you – that defines our culture of versatility and perseverance. Our outfitter mindset is deliberate and strategic. We are a small company, on purpose. We’re the ones doing the work, from product design and marketing, to cutting, sewing, and restoration. With more than 125 years under our belt, we still have a start-up mentality. Driven by an independent spirit and an uncompromising attitude that demands we lead with conviction.
ABOUT THE ROLE:
The Wholesale Coordinator – Holiday Temp Support is a highly customer-facing role responsible for supporting Filson’s wholesale partners during the peak holiday season. This position ensures timely, accurate, and professional responses to partner inquiries, facilitates smooth order processing, and supports issue resolution across multiple teams. The role is critical to delivering a seamless, exceptional customer experience while maintaining operational efficiency and accuracy during the busy holiday period.
RESPONSIBILITIES:
Customer Service & Partner Support Act as a primary contact for wholesale partners, providing timely, professional, and service-oriented support. Respond to emails, phone inquiries, and internal requests, ensuring accurate and actionable information.
- Build positive, long-term relationships with partners through responsive and attentive communication.
- Troubleshoot order, shipping, product, and service issues to ensure partner satisfaction.
Order Management & Coordination Log, track, and process wholesale orders with high accuracy. Assign tasks and route inquiries to appropriate internal teams for timely follow-up.
- Monitor order status and communicate updates or delays proactively to partners.
- Support returns, exchanges, and credit requests as needed.
Operational Support & Reporting
- Maintain detailed records of partner communications, account updates, and order tracking in internal systems.
- Track SLA performance, flag aging requests, and escalate issues when needed.
- Prepare weekly summaries, recaps, and performance updates for Sales and Operations teams.
Cross-Functional Collaboration Work closely with Sales, Operations, and Finance to ensure partner needs are met.
- Coordinate with internal teams on high-priority accounts, shipping exceptions, and seasonal order volumes.
- Support partner onboarding and vendor setup as needed.
QUALIFICATIONS:
Required:
1–2+ years in customer service, wholesale support, or coordination roles. Strong written and verbal communication skills; customer-first mindset. Ability to manage multiple priorities and work in a fast-paced, high-volume environment. High attention to detail and accuracy. Proficient in Microsoft Office Suite (Excel, Outlook) and comfortable learning new systems quickly.
Strong problem-solving skills and the ability to remain professional under pressure.
Preferred:
Experience in retail, consumer goods, or wholesale distribution.:
Experience with ERP, CRM, or order management systems (NetSuite, Salesforce, SAP, or similar).:
Previous experience in a customer-facing wholesale or B2B support role. Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization. Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.
With regard to applicants or employees with disabilities, the company offers what the law refers to as "reasonable accommodation" to enable a person to perform his or her job.
