Enterprise Apps & Analytics Project Manager

Join us and be a part of an organization that truly benefits our community through recreation, conservation and sustainability. This position is part of an IT department that works cross-functionally across divisions to deliver solutions that improve our guest experiences operational efficiency and data collection. The Enterprise Applications & Analytics Project Manager will be a multitalented individual who has the experience and skills to lead projects, implement and support enterprise applications and manipulate data for integration, reporting and dashboards.

The IT department is a team of eight who work collaboratively to achieve our goals. The person in this role will have many opportunities to learn and develop their skills while working on a close-knit team. Great Parks is an Ellequate Bronze Certified Workplace meaning we have established a strong foundation of benefits, policies and practices to promote a fair and transparent workplace, supporting employee well-being.

Be a part of an inclusive organization that enriches the region by inspiring nature-based experiences, celebrating cultural heritage and building strong and healthy communities through our dedicated staff, volunteers and friends.

This position is eligible for remote work one day a week once the initial onboarding period has been successfully completed.

The successful candidate will do the following:

Project Leadership

• Lead and mentor a team of cross-functional members.
• Manage project timelines and resources for enterprise systems and analytics initiatives.
• Utilize project management methodologies and tools for smooth project delivery and regular communication.
• Provides effective project communications, both written and verbal, regarding project status, tasks, issues, etc.

Enterprise Applications Management

• Lead the planning, implementation, upgrade, optimization, and support of enterprise applications, such as financial, asset management, reservation system, point-of-sale system.
• Manage integrations between recreation systems, finance, facilities, GIS, CRM, digital experience platforms.
• Provide enterprise application support to end users.
• Collaborate with business units to ensure systems meet functional requirements and are aligned with organizational goals. Understand the needs for enterprise reporting and planning.
• Establish and maintain excellent vendor relationships to share enhancement or new functionality requests, learn about product roadmaps, and ensure SLAs for application platforms.

Data & Analytics Strategy

* Develop a Parks & Recreation analytics program focused on:

• Budget analytics; expenses and revenue analytics
• Program participation trends
• Facility utilization
• Community engagement data; guest satisfaction data
• Staff and volunteer management metrics
• Create dashboards and self-service reporting for executive leadership and business unit management utilizing BI solutions and reporting tools (e.g., Power BI, Tableau, others).
• Promote data governance, data quality, and standardization across the organization.

Cross-Functional Collaboration and Training

• Serve as a liaison between IT and business units to ensure system functionality and workflow supports daily operations and long-term planning.
• Create and deliver training material for end users regarding the use of enterprise applications and workflows across multiple staff members and/or divisions.
• Work closely with Guest Experiences, Marketing, Conservation & Parks, Finance, Human Resources and IT to align systems, training and reporting needs.

Innovation & Service Optimization

• Identify opportunities to automate processes and enhance business insights.
• Identify technology-driven opportunities to improve the experience for guests registering for programming or events, reserving facilities, initiating point-of-sale transactions, etc.
• Lead initiatives such as mobile app integration, online payments and real-time park or facility updates.
• Stay current with technology trends relevant to Parks & Recreation. Investigate and propose innovative solutions (e.g., AI/ML in analytics, low-code platforms).
• Participate in user adoption and change management efforts for new tools and systems.

Governance & Compliance

• Ensure compliance with industry standards (e.g., open data policies, PCI compliance, ADA standards).
• Support internal and external audits by ensuring systems and data process are well-documented and secure.

Typical Skills & Tools

* ERP Systems:

• Financial Enterprise application
• Enterprise Asset Management and Work Orders
• Reservation Management and Point-of-Sale System

4. CRM:

• ESRI ArcGIS (integration)
• Digital Experience Platform: Kentico Xperience (integration)
• Others
• BI Tools: Power BI, SQL queries, Tableau
• Databases: SQL Server
• Project Management: Smartsheet

• Prepares purchase requisitions and approves where applicable.   Adheres to purchasing card procedures and submits expenditures for supervisor approval.

• Performs job duties in accordance with Great Parks’ policies, procedures, and performance expectations.

• Maintains confidentiality of confidential and sensitive information.

Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.

• Performs other duties as assigned.

QUALIFICATIONS:

An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities.  An example of an acceptable qualification is:

Bachelor’s Degree (required) in Information Systems, Computer Science, Data Science, Business Administration with IT/Analytics focus, or similar.

Years of Experience:

7–10+ years in IT, enterprise applications, and/or data analytics

3–5+ years in a leadership or supervisory role

Core Experience Areas:

• Leading enterprise application implementations (e.g., ERP, CRM, Financial systems)
• Project management including managing cross-functional teams to ensure alignment of enterprise applications with operational needs, efficiency and planning
• Providing technical support and training to end users for enterprise applications
• Data strategy, governance, and reporting
• BI tools and platforms (e.g., Power BI, Tableau, SAP BusinessObjects)
• Data integration and architecture (ETL tools, APIs)
• Knowledge of enterprise systems like Microsoft Dynamics, Salesforce, etc.

Additional Skills/Experience:

• Experience with cloud applications or platforms
• Familiarity with modern data warehouse technologies
• Experience in project management methodologies
• Understanding of business operations and KPIs
• Participation in driving digital transformation or process improvement initiatives

Ability to submit a fingerprint check to successfully pass a criminal background check through the FBI and the Ohio BCI.

Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

LICENSE OF CERTIFICATION REQUIREMENTS:

State Motor Vehicle Operator’s License that meets GP current carrier guidelines.

We offer an excellent benefit package that includes medical, dental and life insurance; paid vacation, 11 holidays and sick time; enrollment in Ohio Public Employees Retirement System and free or discounted use of many Great Parks of Hamilton County recreational activities.:

Great Parks is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, disability, military status, or any other classification protected under applicable law.