Library User Services Associate

ABOUT:

THE POSITION: User Services Associate works closely with other members of the User Services unit on core functions, which include providing outstanding user-centered customer service (in person and virtually), circulation duties, and contributing to the course readings program. While much of this work is done collaboratively, each User Services Associate will manage one or more of the core functions of the unit.

This position plays an important role in staffing the library’s service points. As the only staff member in the building during some shifts, this position requires sound judgment in responding to user needs, addressing security and building issues, and in providing oversight and guidance to User Services student assistants.

Priority Deadline: The deadline for first consideration is January 16, 2026. ESSENTIAL FUNCTIONS The following are the fundamental duties and

responsibilities:

of this position which the incumbent must be able to perform to fulfill the purpose and

requirements:

of this position. User Services Participate in the core functions of User Services, which include circulation, course readings (reserves), billing, lost/missing cycle, tech lending, and more. Adapt quickly to new and changing circumstances.

• Provide excellent customer service with a user-centered focus at the Library’s service points both in person and virtually.

This may include night and weekend hours and opening/closing the building, depending on the shift.

• Maintain knowledge of library services and policies, and communicate them effectively to library users and other library staff.

Share and provide feedback to improve our services, policies, and workflows.

• Provide basic reference support, helping users to find and use the Library’s resources.

Learn the technology used by the Library, including library systems and apps., as well as printers, scanners, projectors, and tech lending equipment, and assist users with troubleshooting. Stacks and Special Projects Contribute to regular stacks maintenance workflows and special projects. This includes processing returns, sorting, reshelving, shelf-reading, shifting, and inventory.

• Provide training and guidance to User Services student assistants and communicate any issues to the User Services Student Supervisor in a timely manner.

Serve on Library, TCCS, and TCC committees and interest groups, as assigned. Complete other tasks as assigned within User Services and in support of the Library’s strategic initiatives.

• Perform other related duties as assigned.

QUALIFICATIONS:

Unless otherwise stated, the following

qualifications:

are required to perform the essential functions of this position, or the individual must demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other

qualifications:

not listed below.

Education:

/Training: One (1) year of higher

education:

coursework or equivalent combination of

education:

.

Experience:

One (1) year of customer service

experience:

Competencies: Excellent written and oral communication

skills:

in English. Ability to build collaborative, effective working relationships.

• Demonstrated

experience:

in Microsoft Office/Google Drive (preferably including Excel), library catalogs, and other relevant software and technologies. Ability to learn new services, policies, workflows, and technologies quickly, and transfer that knowledge to others. Flexibility in adapting to change and applying new information quickly.

Outstanding organizational

skills:

Sound judgment and demonstrated ability to work independently to set and meet priorities. Detail oriented and demonstrated capacity for carrying out tasks in an accurate manner, and ability to check your own work for accuracy. Strong commitment to supporting diversity, equity, and inclusivity and fostering a welcoming environment for both colleagues and the public.

Ability to interact sensitively and diplomatically with individuals from diverse backgrounds in a high traffic, public context. Ability to follow directions from supervisors and provide clear directions to staff and student assistants. Ability to work harmoniously and as a team player, thrive in a team-based environment, and employ skill in fostering teamwork among others.

Work Schedule: The regular hours for this part-time position are 20 hours per week. Regular hours for this position during the academic semester are: Friday, 2:45-10:15pm; Saturday 5:15-10:15pm, Sunday 4:45pm-1:15am. Regular hours for this position during the Summer and school breaks: Thursday-Friday, 11:45am-6:15pm; Saturday, 9:45am-6:15pm.

Some flexibility required to cover service points. The User Services Associate will be required to work one overnight shift of 1am-8am during finals week each semester when the Library is open 24/7. Hours may vary due to the needs of the unit or organization. Union: This position is represented by The Claremont Colleges Services Library Staff Federation AFT Local 6735.

The employee in this position will be bound by the collective bargaining agreement.

COMPENSATION:

Pay: The pay rate for this position is competitive and commensurate with the duties,

responsibilities:

, and

qualifications:

required for the position, $22.31- $22.50 per hour.

Benefits:

This position is eligible for our employment

benefits:

package including: medical, dental, vision, 10% retirement contributions after one year (no matching required), group life insurance, generous time off, professional development funds, discounts for mobile plans, software, and entertainment, access to fitness facilities, and more! PHYSICAL

REQUIREMENTS:

Physical

Requirements:

Sedentary work that primary involves sitting and standing: ☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never Active work that primary involves standing and walking: ☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never Light work that involves moving objects weighing up to 10 pounds: ☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never Medium work that includes moving objects weighing up to 25 pounds: ☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never Medium work that includes moving objects weighing up to 40 pounds: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Heavy work that includes moving objects weighing up to 50 pounds: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Operate a computer or other work requiring repetitive movement of wrists, hands, & fingers: ☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never Operate a street legal golf cart, a company automobile, or other heavy machinery: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Read or write electronic or printed materials: ☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never Communicate verbally in person, by phone or another device: ☐ Constantly ☒ Frequently ☐ Occasionally ☐ Never Moving body into different positions to work down low, overhead, or outward: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Work involving climbing ladders, stairs, scaffolding, or similar: ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never Work in various environments including low, high, tight, low-ventilation, or confined spaces: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Work indoors in climate-controlled spaces: ☒ Constantly ☐ Frequently ☐ Occasionally ☐ Never Work outdoors in various weather conditions: ☐ Constantly ☐ Frequently ☐ Occasionally ☒ Never Work in a noisy environment: ☐ Constantly ☐ Frequently ☒ Occasionally ☐ Never Disclaimer: This job

description:

has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,

responsibilities:

and

qualifications:

required of employees assigned to this position. When duties and

responsibilities:

change and develop, The Claremont Colleges Services will review this job

description:

and make changes of business necessity. TCCS reserves the right to modify

job duties:

or assign additional duties as needed. ADA/OSHA: This job

description:

• defines the essential

job duties:

of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Equal

Opportunity:

Employer: TCCS is an equal

opportunity:

employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job. TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics.

All such discrimination is unlawful. We serve a unique, dynamic, and thriving academic community. Click above to learn

about:

the seven member institutions of The Claremont Colleges.

Experience:

the story of The Claremont Colleges as it unfolds through our inspiring beginnings, distinguished present, and bright future in the Celebrating 100 Years video, which highlights how innovation, integration, and excellence have shaped a century of collaboration. https://tcc100.claremont.edu/ The Claremont Colleges Services (TCCS) is the central coordinating and support organization for a highly regarded cluster of seven independent colleges known as The Claremont Colleges.

TCCS, with

about:

300 staff members, provides exceptional shared services to 9,000 students, and almost 3,600 faculty and staff. TCCS staff work in both student-facing services as well as administrative and operational services. Our numerous departments are located throughout The Claremont Colleges campus in the beautiful city of Claremont, California.

Like the institutions we serve, we recognize that we excel when we collaborate. We seek diverse staff members who are skilled and passionate

about:

the work they do. TCCS is committed to providing an environment that values the many differences in identities,

experience:

s, abilities, and thoughts that exist among the members of our community. Learn more

about:

TCCS by visiting services.claremont.edu and

about:

the seven colleges we serve by visiting claremont.edu. We are proud to offer a generous program of employment

benefits:

for our eligible employees. Take a look at our

Benefits:

Summary for a snapshot. Full details may also be viewed on our website: https://services.claremont.edu/

benefits:

-administration/.