At onefinestay we open doors to the finest homes, villas and chalets in the most desirable destinations around the world.
With a commitment to unparalleled service and an expertly curated portfolio, we create exceptional stays for our guests—each one truly unforgettable.
We are currently seeking a Destination Specialist to join our dynamic Destination Specialists Team. This is an exciting opportunity for a passionate and results-driven travel advisor with a talent for luxury sales and a deep appreciation for exceptional guest experiences.
Duties and responsibilities
- Present, promote and sell onefinestay properties with strong negotiation tactics to guests who have inquired about our destinations
- Ability to communicate our luxury portfolio to our guests, understanding their needs, consulting on properties and promoting our additional services to give them a full onefinestay experience
- Assist management and other functional areas by sharing knowledge and expertise about destinations
- Establish, develop and maintain positive customer relationships to ensure guests’ satisfaction and future repeat business
- Achieve agreed upon sales targets and outcomes such as quarterly KPI targets and revenue based targets
- Establish a repeat client base, maintaining these relationships so you become the first point of contact for their travel needs
- Share ideas with management about customer needs, problems, interests, competitive activities, and potential for new properties and services
- Work within a global team to support out of office needs to maintain guest experience
- Maintain professional and technical knowledge about destinations by attending cross-training
- Negotiate directly with homeowners and property management companies to close deals while building and maintaining strong, long-term relationships
- Manage administrative tasks while meeting given deadlines such as capturing outstanding balances, monitoring pending bookings, and ad hoc management of global team inbox
- Continuously improve through feedback
Qualifications and experience
- Proven track record of strong performance in sales with an ability to build lasting relationships with repeat customers
- Strong organizational skills, prioritization and time management. This role can bring on up to 50 new clients per week, which require efficient communication with internal and external partners, clients and homeowners
- Ability to effectively collaborate with colleagues in a global company
- Familiarity with Salesforce and CRM practices
- Product & destination knowledge
- Comfortable speaking on the phone with guests and owners as well as taking both inbound and outbound calls
- Second language ideal, preference for Spanish or French
Why join us?
- Accelerated accountability and learning through potential off-site product exploration
- An exposure to a wide range of teams within the organization
- A relaxed and challenging work environment with like-minded people
- Competitive salary plus uncapped commission structure
- A hybrid work environment with a vibrant office in Covent Garden, London—onefinestay’s main hub—puts you right at the heart of the action!