About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
Key Duties & Responsibilities
Reservations Administration & Coordination
Daily
- Process reservations requested by the Sales team in accordance with Product team specifications, ensuring full compliance with Block Sheet guidelines.
- Perform validation checks in internal systems (e.g., Block Sheet, Validations) and report discrepancies to the Reservations Specialist, Supervisor or Manager, Flights & Reservations.
- Accurately enter and update reservation data, maintaining records to support reporting, audits, and operational requirements.
- Assist with the validation and reconciliation of supplier invoices against internal systems, working in partnership with local and global Finance teams to ensure accuracy and the timely processing of payments.
- Support the Global Inside Sales teams by promptly processing booking requests, changes, and cancellations using internal tools and reports, while ensuring clear and efficient communication.
- Ensure all reservation-related tasks are completed timely and accurately to avoid unnecessary fees, respecting cancellation terms.
- Assist in ensuring the company brand and other client brands are properly represented throughout the region.
- Coordinate with the Product or Operations teams to ensure changes are correctly reflected in reservations.
Weekly
- Support with weekly trip cancellations reporting, updating records and escalating issues where needed.
- Support the Reservations Coordinators and Specialists, ensuring accuracy, efficiency and the effective execution of tasks.
Monthly
- Provide administrative support to record every payment for (tickets) in the transaction sheet
Adhoc (As Required) :
- Support inbox rotations and coverage, ensuring professional and prompt communication.
- Carry the emergency phone on a rotational basis and assist outside of regular work hours, as required during emergencies.
Communication & Collaboration
Daily
- Maintain open & clear communication with the supply chain, answering all administrative queries and ensuring accurate and timely responses.
- Maintain clear communication with Operations and other teams to resolve reservation issues quickly.
- Communicate all significant reservation details to the Reservations team, Tour Staff and other relevant stakeholders in preparation for trips.
- Respond to inquiries via phone and email in a professional, prompt and courteous manner.
- Participate actively in team meetings and training sessions to stay current with departmental protocols, tools, and updates.
- Ensure email communications are followed up within 24 hours and manage delegated inbox responsibilities.
Weekly
- Provide operational support to cross-functional teams, including Tour Staff and Fleet, as required to ensure seamless service delivery.
Supplier & Stakeholder Coordination
Weekly
- Communicate and coordinate with suppliers to ensure they understand and adhere to required reservation processes and standards.
- Assist in monitoring supplier performance, including response times and service accuracy, and escalate persistent issues to the Reservations Specialist and/or Manager, Flights & Reservations.
- Communicate effectively with the Global Inside Sales and Toronto Operations teams, offering timely administrative and operational support.
- Support to Specialists
Ad-Hoc:
- Offer support with duties as required.
- Cross-Functional & Administrative Support
- Offer administrative support to Senior Manager, Regional Operations:
- Provide administrative assistance to Finance by supporting invoice-related queries and follow-up tasks.
- Assist on special projects, as assigned.
- Collaborate & offer support cross-departmentally with Buying, Product, Tour-Staffing and Fleet.
- Assist with internal process improvements by identifying inefficiencies or recurring issues and offering feedback for optimization.
Skills & Experience
- Diploma or degree in Travel and Tourism, Hospitality or Business Administration - or equivalent experience in Travel, Tourism or a related field.
- Proficient in using Google Workspace tools (e.g., Gmail, Sheets, Docs, Calendar).
- Demonstrate proficiency in Polaris, Compass and Salesforce.
- Solid computer literacy and ability to adapt to reservation platforms and internal systems. (General comfort with Mac and PC operating systems.)
- Comfortable navigating multiple computer systems with accuracy.
- Highly proficient in English, both written and spoken.
- Comfortable working flexible shifts, including weekends, to meet business needs
- Strong attention to detail with a commitment to accuracy and quality.
- Ability to multitask and prioritize effectively under supervision.
- Professional and courteous communication skills (written and verbal).
- Excellent planning, organizational, and time management abilities
- Attentive to detail, actively listens, and remains calm and effective under pressure.
- Strong problem-solving abilities.
- Excellent written and verbal communication skills; able to liaise effectively with internal teams and external suppliers.
What do we offer you?
Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.