Travel Concierge

Job Description

THE OPPORTUNITY

Our client is a specialist Australian tour operator offering iconic walking experiences around the world, focused on authentic, life-enriching adventures since 2002. With a passionate team and expert guides across Europe, Japan, and Australia, the company is committed to excellent service, ethical travel, and is on a journey to become a Certified B Corporation.

In this Travel Concierge role, you’ll be the main contact for clients after booking their travel services, helping them enhance their experience with add-on services like room upgrades, tours, and transfers. You’ll identify client needs, present tailored options confidently, and collaborate with internal teams to ensure smooth and accurate bookings. This role suits someone with strong sales skills, clear communication, and the ability to work independently while delivering exceptional customer service.

Work set up will be in hybrid work arrangements with the standard hybrid model consists of three days in the office and two days working from home. The office is located at Bonifacio Stopover, Bonifacio Global City (BGC), Taguig.

KEY RESPONSIBILITIES

• Contact clients after their initial booking to understand their needs and offer suitable add-on products such as room upgrades, travel insurance, tours, and transfers.
• Accurately process sales and ensure all add-on bookings are correctly entered into systems and communicated to relevant teams.
• Meet or exceed sales targets while maintaining high levels of client satisfaction and service quality.
• Respond to client inquiries about additional services in a timely, professional, and friendly manner.
• Collaborate with operations, suppliers, and finance teams to confirm availability, pricing, and ensure accurate invoicing.
• Maintain up-to-date client records in the CRM and regularly track sales progress.
• Monitor client feedback to identify opportunities for improving sales processes and enhancing product offerings.

ASW OFFERS

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

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